FAQ’s

Frequently Asked Questions

Resident Life

  • What are my options for paying my rent?

    You may pay by check or via Henri Home; Credit card with a %3.25 fee, or ACH with no additional fees.

  • Am I required to purchase renter's insurance? If so, what is the fee?

    Yes, Renter insurance is required otherwise a $25 non-compliance fee will be charged to your ledger monthly until you get it.

  • What happens if a resident is locked out of their apartment?

    Call the after hours line 509.902.0790 and an office staff will let you in. There’s a $100 fee for every lock-out.

  • How do I submit a maintenance request?

    Maintenance requests are submitted via Henri Home, our resident portal.

  • Do you have on-site maintenance?

    Yes, maintenance is on-site Monday -Friday.

  • What is the guest policy?

    Guests are welcome, but residents become responsible for their guests and actions and must register them in the guest tab via our resident portal, Henri. If anyone stays more than 2 weeks consecutively, they must be added as an occupant.

  • How do I pay for utilities?

    We set up resident accounts through Seattle City Light for electricity billing and residents are responsible for paying in a timely manner. For Water/Sewer/Trash/Gas, residents are back-billed by the property on a monthly basis. 

  • Do I need to sort recycling and garbage?

    Yes you will have to sort your recycling and garbage, we also offer compost.

Application Process

  • What other relevant fees or charges should I know about?

    None, other than a possible increased deposit depending on credit history.

  • Are there any move in charges?

    Cleaning fee (10% of rent) Secondary deposit of $901, pro-rated rent and pro-rated pet rent if applicable.

  • If I want to hold an apartment, how do I do that?

    To hold a unit, submit an application and hold deposit of $99 and we’ll hold it for up to 2 weeks.

  • How long does it take for an application to be approved?

    Application approval typically takes up to 2-3 business days but can vary depending on individual screening. 

  • What are the application criteria?

    Applicants must make 2.5 times the monthly rent in income minimum and have a 600 or above credit score to avoid increased deposit.

Amenities

  • Is smoking allowed?

    Absolutely no smoking, not even in outdoor spaces.

  • Do you have storage units available?

    We do not have storage units on-site.

  • Do you offer bike storage?

    Yes we have bike storages, and it’s free!

  • What are your pet fees? Are they refundable?

    Pet rent is  $40/month, non–refundable. No deposit required.

  • Is your property pet-friendly?

    Absolutely! Limited to 2 pets

  • What amenities do the apartments include?

    Each apartment includes in–unit washer and dryer and full kitchen amenities, minus Microwave.

  • Does the building have a security system?

    We have security cameras at both gates, in the lobby, and in the garage.

  • What is the parking fee?

    Parking is an additional $225/month per space.

  • Is there parking available?

    Yes, we offer assigned parking spaces and you can join the waitlist if there are not currently any spaces available.